FAQ
Find answers to common questions about SMS numbers, rentals, private numbers and eSIM data.
Where is my eSIM QR code?
Purchased eSIM orders show QR or activation details on the eSIM dashboard page.
How do I start?
Create an account, fund your wallet, then choose SMS, rental, private number or eSIM from the dashboard.
Can I keep a number longer?
Rental and private number pages support longer-lived numbers and renewal settings.
How do I secure my account?
Enable two-factor authentication from Security and review login history regularly.
Why did a number fail?
Provider stock changes quickly. Failed or expired activations can be handled by the refund flow.
How are prices calculated?
The customer price includes provider cost plus the active admin Pricing Rules and coupon adjustments.